These Terms & Conditions outline the structure, policies, and expectations for services provided through DP Gateway, the operating name used by Dream Properties Gateway LLC. By booking services or submitting a request, guests acknowledge and agree to the terms outlined below.
Overview of Services
DP Gateway provides personalized, on-island support services designed to create a smooth, well-prepared experience before arrival and throughout a guest’s time on Oʻahu. Services may include pre-arrival coordination, lifestyle support during a stay, and dog care, tailored to each guest, property, and schedule.
DP Gateway respects the privacy of each guest and handles all personal information with care and discretion.
Information provided by guests including contact details, preferences, schedules, and service requests is used solely to coordinate and deliver services. Communication may take place via text message, WhatsApp, or email, depending on guest preference.
Guest information is stored in a limited and secure manner through standard business tools such as email, phone contacts, and scheduling systems, and is only accessed as needed to support services.
Information may be shared only when necessary to fulfill a request, such as coordinating access with a property manager or placing orders with approved vendors. Only the information required to complete the task is shared.
DP Gateway does not sell, distribute, or share personal information for marketing or third-party purposes.
Any photos or videos taken during services are intended for private updates only and are not publicly shared without prior consent.
Services are coordinated in advance when possible and supported with ongoing flexibility to accommodate a guest’s plans and timing. Requests may be submitted through the website, email, text message, or WhatsApp, and are considered confirmed once details have been reviewed, accepted, and scheduled.
Scheduling is guided by each guest’s needs, timing, and the scope of services requested. DP Gateway operates with a structured approach to ensure reliability, while maintaining the flexibility needed to support day-to-day requests as they arise.
Pre-arrival services are scheduled ahead of check-in and coordinated directly with the guest and, when applicable, the property manager to ensure the home is prepared prior to arrival.
Lifestyle support during a stay provides a consistent, reliable presence for day-to-day needs. Time in the home may be scheduled in advance or arranged as needed, depending on guest plans and availability. Requests are handled in coordination with each guest’s timing, allowing for flexibility while maintaining a high level of attention and care.
Dog care services are scheduled in advance for defined time blocks, ensuring dedicated, one-on-one attention within the home during each confirmed visit or service window.
Same-day or last-minute requests are accommodated when possible but are not guaranteed and are subject to availability, scheduling, and external factors.
DP Gateway reserves the right to prioritize previously confirmed commitments and scheduled service windows.
Certain services require advance funding to cover purchases made on behalf of the guest, including but not limited to groceries, household items, and specialty requests.
Advance funding is typically requested prior to shopping or placing orders, based on a general estimate of the requested items. Due to the nature of sourcing, availability, and substitutions, exact totals may vary.
Purchases are made using the provided advance funds. A summary of receipts will be shared following delivery or service completion. Any remaining balance will be returned, and any additional amount beyond the initial funding is due within 24 hours.
DP Gateway may cover minor additional costs to complete a request; however, reimbursement of any additional amount is required within 24 hours of receipt.
Payment is accepted via Zelle or Venmo and is coordinated directly with the guest.
DP Gateway reserves the right to pause or decline additional purchases or services if funding or payment is not received as required.
Access to the property is coordinated with the property manager prior to guest arrival. The property manager is responsible for providing accurate entry instructions for pre-arrival services, including keypads, lockboxes, or other access details.
Once the guest has arrived, access and entry details are managed directly with the guest.
DP Gateway will use provided access information solely for the purpose of completing requested services.
All property access is handled with care and discretion. Upon entry and departure, reasonable steps are taken to ensure the home is left secure.
DP Gateway assumes access is authorized and will not be held responsible for issues arising from incorrect or incomplete entry instructions provided by the property manager or guest.
While on the property, services are performed respectfully and with attention to maintaining the condition and privacy of the home.
DP Gateway operates with the understanding that properties may have security systems or cameras in place and conducts all services with professionalism and respect.
Lifestyle support is provided based on each guest’s needs, plans, and timing, with a focus on maintaining a calm, well-supported environment throughout the stay and may include coordinating services, sourcing items, handling errands, and managing day-to-day details as requested.
Requests are handled in coordination with the guest and may be scheduled in advance or arranged as needed, depending on availability and scope.
For purchases made on behalf of the guest, approval is required prior to completing the request. This may be confirmed through text message, WhatsApp, or email. DP Gateway will make reasonable efforts to follow the guest’s preferences; however, substitutions may be made when necessary due to availability, timing, or vendor limitations.
Additional requests beyond the original scope may be accepted based on availability and may require additional time, scheduling adjustments, or advance funding.
DP Gateway reserves the right to decline or defer requests that are outside the scope of services, not feasible within the requested timeframe, or would interfere with previously scheduled commitments.
Dog care services are provided based on the information and instructions given by the owner. Guests are responsible for providing accurate details regarding their dog’s routine, behavior, health, and any special requirements.
While every effort is made to provide attentive, safe, and reliable care, dogs may react unpredictably in a new environment. DP Gateway will not be held responsible for incidents resulting from undisclosed behavior, health conditions, or circumstances beyond reasonable control.
In the event of a medical concern or emergency, reasonable efforts will be made to contact the owner immediately. If the owner cannot be reached, DP Gateway is authorized to seek appropriate veterinary care as needed.
Any veterinary or emergency-related expenses are the responsibility of the owner.
Dog care is provided within the home and surrounding grounds as agreed. Dogs are not transported or taken off the property unless specifically discussed and approved in advance by the guest.
Care is provided with attention to routine, environment, and overall well-being, supporting a calm and consistent experience while guests are away.
DP Gateway operates with a flexible, service-based schedule designed to support each guest’s plans and timing.
Communication may take place through text message, WhatsApp, or email. Messages are typically responded to in a timely manner; however, response times may vary depending on active service commitments, scheduling, and time of day.
Requests are handled based on urgency, availability, and previously confirmed commitments. Same-day or time-sensitive requests are accommodated when possible but are not guaranteed.
Late evening or early morning requests may be addressed the following day unless previously arranged or considered urgent.
DP Gateway makes every effort to remain responsive and communicative while maintaining a structured schedule to ensure consistent, high-quality service.
DP Gateway maintains clear and consistent communication throughout the duration of services.
Primary communication is conducted through text message, WhatsApp, or email, based on guest preference and availability.
Updates are provided as appropriate to the service, and may include confirmations, progress updates, photos, or summaries following completion. The frequency and type of updates may vary depending on the nature of the request and timing of services.
Guests are encouraged to communicate preferences, changes, or additional requests as needed. DP Gateway will make reasonable efforts to respond and accommodate requests in a timely and organized manner.
Cancellations or changes to scheduled services should be communicated as soon as possible.
Pre-arrival services that have already been completed or where purchases have been made are non-refundable. Any unused portion of advance funding will be returned in accordance with Section 4.
For scheduled services during a stay, reasonable notice is requested for any changes or cancellations. Last-minute changes may not be accommodated and may result in adjustments to scheduling or service availability.
DP Gateway will make reasonable efforts to adjust services based on guest needs; however, availability is not guaranteed once services have been scheduled.
Repeated or significant schedule changes may impact the ability to continue providing services.
DP Gateway provides services with care, attention, and professionalism. While every effort is made to deliver services reliably and thoughtfully, DP Gateway is not responsible for circumstances beyond reasonable control, including but not limited to vendor delays, product availability, traffic conditions, weather, or property-related issues.
DP Gateway is not liable for any indirect, incidental, or consequential damages arising from the use of services.
Guests are responsible for ensuring that all information provided, including schedules, preferences, access details, and instructions, is accurate and up to date.
DP Gateway is not responsible for loss or damage resulting from incomplete or inaccurate information provided by the guest or property manager.
Services are performed within the scope agreed upon, and DP Gateway is not responsible for outcomes outside of that scope.
By submitting a request, booking services, or otherwise engaging DP Gateway, guests acknowledge that they have read, understood, and agree to these Terms & Conditions.